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EngineeringJuly 19, 2026·7 min read

How we mask PII before the model sees it

A walkthrough of how ZeroSight detects sensitive data, replaces it with placeholders, and restores it only for the authorized reader, so the model works on structure instead of secrets.

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Your team is already pasting customer data into AI chat. A support agent drops a whole ticket into a chatbot to draft a reply. An analyst pastes a spreadsheet row to get a quick summary. A developer pastes a stack trace that still has a live API key buried in it. None of these people are trying to leak anything. They are trying to finish something, and the fastest tool within reach happens to send whatever they type straight to a third party.

The people accountable for that data usually cannot see any of it. The tooling that watches for data loss was built for email, file shares, and endpoints. It does not sit inside a browser tab that is talking to a model provider. So the visibility a security team has everywhere else in the stack falls to zero at exactly the moment sensitive data leaves the building.

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